Owner guide · Genesis of Elgin · Bartlett, IL
Genesis Connected Services Explained
Genesis Connected Services lets you start your Genesis, check on it and get help from your phone or from the car itself. This guide explains who gets it at no cost, what each package includes and how to use it, from genesis.com, the MyGenesis owners site and Genesis Motor America's October 2023 announcement, all read November 3, 2026. Features vary by model, year and trim.
What is Genesis Connected Services?
Genesis Connected Services (GCS) is Genesis's connected car subscription system. It covers safety and car care features such as Automatic Collision Notification, SOS Emergency Assistance and Enhanced Roadside Assistance; remote features such as Remote Start with Climate Control, remote door lock and unlock and Car Finder; and destination search and send-to-car. First owners of 2023 and newer equipped Genesis models receive it complimentary with no expiration date.
Who gets Genesis Connected Services at no cost
| Owner | What Genesis says |
|---|---|
| First owner or lessee, 2023 and newer equipped model | Complimentary, with no expiration date (for the life of the 4G LTE network) |
| Later owner, 2023 and newer model | Safety and vehicle maintenance related features at no additional cost; convenience and remote features by subscription |
| All owners, before the October 2023 change | Complimentary for the first three years of ownership |
From the Connected services section of genesis.com/us ownership and Genesis Motor America's October 10, 2023 announcement, both read November 3, 2026. Genesis notes the offer is not available on all models and trims and needs an active GCS account under the GCS Terms and Conditions.
Genesis Connected Services packages
The MyGenesis connected services page describes GCS as a subscription system made of three packages. The page shows two sets of package names: Connected Care, Remote and Guidance, and Basic, Advanced and Map & Multimedia Over-the-Air Updates.
Connected Care or Basic
A safety and car care package. Genesis says that in the event of an accident, trained operators are standing by to provide assistance and emergency help.
Remote or Advanced
Owner-controlled features through the web or the smartphone app: remote start, interior temperature, door lock and unlock, and finding your car. Genesis lists Google Assistant and Alexa for Advanced.
Guidance or Map & Multimedia OTA
Helps you find destinations, with Destination Search and Destination Send to Car, plus map and multimedia over-the-air updates on vehicles that show that package.
From the Subscription section of the MyGenesis connected services page, read November 3, 2026. Genesis's October 2023 announcement names Connected Care, Remote and Guidance as the packages now complimentary for new buyers.
Genesis Connected Services features
| Package | Example features listed by Genesis |
|---|---|
| Connected Care / Basic | Automatic Collision Notification, SOS Emergency Assistance, Enhanced Roadside Assistance, automatic diagnostic trouble code notification, on-demand diagnostics, maintenance alert, monthly vehicle health report, Service Link |
| Remote / Advanced | Remote start with climate control, remote door lock and unlock, remote horn and lights, car finder, remote vehicle status, vehicle safeguard alerts (geo-fence, curfew, speed and valet), stolen vehicle recovery, alarm notification |
| Guidance / Map & Multimedia OTA | Destination search powered by Google, destination send-to-car, map and multimedia over-the-air updates |
From the feature lists on the MyGenesis connected services page, read November 3, 2026. Genesis notes connected services features are unavailable during Stolen Vehicle Recovery. Availability varies by model, year and trim.
How to use Genesis Connected Services
Genesis says you can reach Genesis Connected Services from the vehicle's display, the web and the Genesis owners' compatible smartphone app or smartwatch. The app Genesis points to is the Genesis Intelligent Assistant, on the Apple App Store and Google Play, which it describes as giving access to the full array of connected services, remote features and a comprehensive health report.
Your vehicle's subscription, remote actions and safeguard alerts appear in your account on the MyGenesis owners site, where you can also manage your subscription.
- Use the Genesis Intelligent Assistant app for remote features such as remote start and lock and unlock.
- Set geo-fence, curfew, speed and valet alerts under Safeguard Alerts.
- Check your package status under Subscription on the MyGenesis connected services page.
For phone-as-key setup, see our Genesis Digital Key guide; for starting from the key fob or the app, see our Genesis remote start guide.
Good to know
Genesis says GCS needs cellular and GPS coverage and depends on 4G LTE cellular networks run by third-party wireless carriers. If those networks change or stop service, or the technology becomes obsolete, the connected services will not work and Genesis will cancel the affected services.
Genesis also says to use GCS features and devices only when it is safe to do so, and that features, specifications and fees are subject to change.
From the disclaimer on genesis.com/us ownership and the October 10, 2023 announcement, read November 3, 2026.
Genesis of Elgin service hours
| Days | Hours |
|---|---|
| Monday to Friday | 8 a.m.-5 p.m. |
| Saturday | 8 a.m.-3 p.m. |
From the service department hours in Genesis of Elgin's website structured data, November 3, 2026. No Sunday service hours are listed. Holiday hours can differ.
Genesis Connected Services questions
Is Genesis Connected Services free?
For first owners of 2023 and newer Genesis models equipped with it, yes. Genesis says those first owners receive complimentary Genesis Connected Services with no expiration date. Genesis's October 2023 announcement adds that this runs for the life of the 4G LTE network, and that it is not available on all models and trims.
What happened to the three-year complimentary term?
Genesis Connected Services used to be complimentary for the first three years of ownership. In October 2023, Genesis announced that existing first owners of 2023 and newer equipped models would keep it beyond three years, with no expiration for the life of the 4G LTE network.
I bought a used Genesis. Do I get connected services?
Genesis says subsequent owners of 2023 and newer models can still use the safety and vehicle maintenance related features at no additional cost, and can buy a subscription for the convenience and remote features. For an older model year, check the terms for your vehicle in your account on the MyGenesis owners site.
Which app do I use?
Genesis points owners to the Genesis Intelligent Assistant app, available on the Apple App Store and Google Play, to use connected services, control remote features and get a vehicle health report from a smartphone.
Can I use Genesis Connected Services with Alexa or Google Assistant?
The MyGenesis connected services page describes the Advanced package as giving access to owner-controlled features through the web, the smartphone app and virtual assistants like Google Assistant and Alexa.
Need help with connected services?
Visit Genesis of Elgin at 1201 W. Lake St. in Bartlett, IL. Our service team can help you with your Genesis and its features, and our sales team can show you connected services on a new Genesis.
Sources
Connected services terms and features are from genesis.com, the MyGenesis owners site and Genesis Motor America's October 10, 2023 announcement, read November 3, 2026. Terms can change; check your vehicle's account. Address and hours are from Genesis of Elgin's own website. Image: Genesis Motor America.
- Genesis ownership page: Connected services section and disclaimer (first owners of 2023 and newer, no expiration date, 4G LTE dependency), Genesis Intelligent Assistant app, hero image, Genesis Motor America, read November 3, 2026
- MyGenesis connected services page: package names and descriptions, feature lists, safeguard alerts, subscription section, Genesis Motor America, read November 3, 2026
- Genesis Connected Services now complimentary for new owners of 2023 or later model years (October 10, 2023): first and subsequent owners, previous three-year term, access points, disclaimer, Genesis Motor America news release, read November 3, 2026
- Address, map coordinates, logo and service department hours (structured data), Genesis of Elgin, November 3, 2026
- Schedule service page, Genesis of Elgin, November 3, 2026
- Genesis service center at Genesis of Elgin, Genesis of Elgin, November 3, 2026
